Code of Ethics
Duties to Vendors and Buyers
- Article 1
When representing a vendor or buyer, all staff / agents pledge themselves to protect and promote the interests of their clients; this primary obligation does not relieve the staff / agent of the responsibility to deal fairly and honestly with all parties to the transaction.
- Article 2
All members of staff / agents shall avoid exaggeration, misrepresentation, or concealment of pertinent facts relating to the property or the transaction. Members of staff / agents, however, will not be obliged to discover construction or technical faults in the property but should declare them if aware.
- Article 3
Members of staff / agents shall cooperate with other agents in a professional and courteous manner so as to best serve the needs of buying and selling customers.
- Article 4
All members of staff / agents, for the protection of all parties, shall ensure that all agreements shall be in writing and shall be in clear and understandable language, expressing the specific terms, conditions, obligations and commitments of the parties. A copy of each agreement shall be furnished to each party upon their signing or initialing.
- Article 5
Each member of staff / agent shall, prior to the signing of agreements, fully inform the signing party of all potential expenses for which they may be liable.
- Article 6
Each member of staff / agent shall not discourage parties to a transaction from seeking legal representation.
- Article 7
Each member of staff / agent shall present all offers and counter offers in a timely manner.
- Article 8
Each member of staff / agent shall ensure that the description of the property for sale is accurate and to the best capability of the listing personnel.
Duties to the Public
- Article 9
Each member of staff / agent shall not deny equal professional services to any person for reasons of race, colour, religion, sex, handicap or national origin.
- Article 10
Each member of staff / agent shall endeavor at all times to present a true picture in their advertising and representations to the public.
- Article 11
The business of each member of staff / agent shall be conducted in strict accordance with statutory and regulatory requirements.
- Article 12
If charged with unethical practice or asked to present evidence or to co-operate in any other way, the offending member of staff / agent shall place all pertinent facts before the authorized individuals or bodies.
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